Conduent receives $5M in state incentives, plans to add 315 jobs
Business process services company Conduent Inc. announced plans to create up to 315 jobs over the next five years, as it marks being the first tenant at Skyview on the Ridge, the former Medley Centre, in Irondequoit. The company received $5 million in state incentives in support of its growth plans.
Up to $2 million of the funds will come through a Finger Lakes Forward Upstate Revitalization Grant; another $3 million will be provided in performance-based Excelsior Jobs Program tax credits, which are tied to job creation commitments, Empire State Development officials said.
Conduent invested more than $7 million to operate a call center at the site of the former Macy’s store, to meet its growing demand. The company will retain nearly 600 jobs in total in Monroe County, officials at Empire State Development said.
Conduent provides business process services to many of the state’s agencies and systems, such as the New York E-ZPass® system, the Office of Temporary and Disability Assistance, and Worker’s Compensation Board, as well as many businesses with operations in the state. As part of those services, Conduent provides an omnichannel customer experience including live customer service, interactive voice response and web-mobile services.
“We are looking forward to expanding our footprint here in the city,” Jeff Friedel, chief people ifficer of Conduent said. “Customer experience is so important to every brand today, and one of our many business services. Rochester has a talented pool of citizens who have the skills necessary to help some of the country’s top Fortune 500 businesses and government clients.”
Irondequoit Town Supervisor Dave Seeley said: “The significance of Conduent’s decision to locate in the former Irondequoit Mall cannot be understated, as it has provided the first visible momentum in roughly a decade in the effort to revitalize the area’s largest vacant property,”
In addition to the expansion of Conduent, the Town of Irondequoit is also planning to utilize space inside Skyview on the Ridge to accommodate a new community center.